Terms of service
Overview
This website is operated by Reliva. Throughout the site, the terms “we”, “us” and “our” refer to Reliva.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced here or available by hyperlink.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or purchase from us.
Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website or products.
You must not transmit worms, viruses, malware, or any destructive code.
Any breach of these Terms may result in immediate termination of your access to our services.
Product Information
We make reasonable efforts to display product information, images, descriptions, pricing, and availability as accurately as possible.
However, we do not guarantee that all product descriptions, images, specifications, colors, sizing, or other content on the website will always be completely accurate, current, or error-free.
Product specifications, packaging, design details, and included accessories may be updated or changed by the supplier or manufacturer without prior notice.
Reliva is intended as a personal comfort product. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Medical Disclaimer
Reliva products are not a substitute for professional medical advice, diagnosis, treatment, physiotherapy, prescribed medication, or clinical care.
You should consult a healthcare professional before using heated massage products if you have:
- Poor circulation
- Reduced sensation
- Neuropathy
- Diabetes-related nerve issues
- Skin damage or irritation
- Recent surgery
- Recent injury
- Blood clot concerns
- Infection
- Severe swelling
- A hot, red, or inflamed knee
- Any medical condition that may make heat or vibration unsafe
Stop using the product immediately if it causes pain, burning, discomfort, skin irritation, dizziness, numbness, or unusual symptoms.
Seek medical attention if you experience sudden major swelling, fever, inability to bear weight, deformity, true locking, rapidly worsening pain, or other concerning symptoms.
Accuracy of Information
The material on this website is provided for general information only. It should not be relied upon as the sole basis for making health, financial, or purchasing decisions.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
You agree that it is your responsibility to monitor changes to our website.
Pricing and Availability
Prices for our products are subject to change without notice.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
We may refuse or cancel any order at our discretion, including but not limited to orders that appear fraudulent, abusive, incorrectly priced, or placed in violation of these Terms.
We are not responsible for typographical errors, pricing errors, product availability errors, or other mistakes on the website. If an error affects your order, we may cancel the order and issue a refund.
Orders and Payment
When you place an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.
You authorize us and our payment providers to charge the payment method you provide for the total order amount, including applicable taxes, shipping fees, and other charges.
We reserve the right to refuse, cancel, or limit any order for any reason.
Shipping
Shipping times shown on our website are estimates only and are not guaranteed.
Delivery times may vary depending on destination, carrier delays, customs processing, peak periods, weather, and other circumstances outside our control.
Once an order has been shipped, delays caused by shipping carriers, customs authorities, or incorrect delivery information are outside our direct control.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.
By placing an order, you agree to the conditions stated in our Return and Refund Policy.
We reserve the right to refuse returns that do not meet our stated return conditions, except where required by applicable law.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer unless stated otherwise at checkout.
We are not responsible for delays caused by customs clearance or unpaid import charges.
Promotions and Discounts
Discounts, promotional offers, bundle pricing, and limited-time deals may be changed, paused, or ended at any time without prior notice.
Promotional codes must be used at checkout and cannot be applied retroactively after an order has been placed.
Only one discount may be used per order unless otherwise stated.
Intellectual Property
All content on this website, including text, images, graphics, logos, product names, page layouts, icons, videos, and branding, is owned by or licensed to Reliva unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, exploit, or use any part of our website or brand materials without our prior written permission.
User Comments, Feedback, and Submissions
If you submit reviews, feedback, photos, videos, testimonials, suggestions, or other content to us, you grant us permission to use, reproduce, edit, publish, display, and distribute that content for marketing, customer support, product improvement, or business purposes.
You agree that any content you submit must not be unlawful, abusive, defamatory, obscene, misleading, infringing, or harmful.
We reserve the right to remove or refuse any user-submitted content at our discretion.
Third-Party Tools and Links
Our website may include links to third-party websites, tools, apps, payment providers, shipping services, or other services that are not owned or controlled by us.
We are not responsible for the content, accuracy, policies, practices, or services of third-party websites or providers.
Your use of third-party services is at your own risk and may be subject to separate terms and policies.
Prohibited Uses
You may not use our website or products:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe our intellectual property or the rights of others
- To submit false or misleading information
- To upload or transmit viruses or malicious code
- To collect personal information from others without consent
- To interfere with the security or operation of the website
- To engage in fraud, abuse, harassment, spam, or deceptive conduct
We reserve the right to terminate your access to the website if you violate these prohibited uses.
Limitation of Liability
To the fullest extent permitted by law, Reliva and its owners, employees, contractors, suppliers, service providers, and partners will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of data, personal injury, product misuse, delivery delays, order issues, or reliance on information provided on the website.
Our maximum liability for any claim related to an order shall not exceed the amount paid by you for that order, except where prohibited by law.
No Guarantees
We do not guarantee that:
- The website will always be available, secure, or error-free
- Product results will be identical for every customer
- Product descriptions will be completely free from errors
- Delivery will occur within a specific timeframe
- The product will be suitable for every individual or condition
Individual experiences may vary.
Indemnification
You agree to indemnify and hold harmless Reliva, its owners, employees, contractors, suppliers, partners, and service providers from any claim, demand, loss, liability, or expense arising from your breach of these Terms, misuse of our products, violation of law, or infringement of any third-party rights.
Severability
If any part of these Terms is determined to be unlawful, void, or unenforceable, that part shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.
Termination
These Terms remain effective unless terminated by either you or us.
You may terminate these Terms by stopping use of our website.
We may terminate or suspend your access at any time if we believe you have violated these Terms.
Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page.
Your continued use of the website after changes are posted means you accept the updated Terms.
Governing Law
These Terms shall be governed by and interpreted according to the laws of [insert your business jurisdiction], without regard to conflict of law principles.
If you operate from Singapore, you may use:
These Terms shall be governed by and interpreted according to the laws of Singapore.
Contact Information
Questions about these Terms of Service should be sent to:
Reliva
relivacare.co